tq77 Privacy Policy

This Privacy Policy ("Policy") describes how tq77 ("tq77", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player", "User") who access, register on, or otherwise interact with the tq77 online gaming platform available at https://tq77.io (the "Platform").

tq77 is committed to protecting your privacy and ensuring that your personal data is handled in a transparent, fair, and lawful manner. This Policy has been written in plain English to ensure that it is accessible and understandable to all players, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

By accessing the Platform, creating a tq77 account, making a deposit, or placing a bet, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you should not access or use the Platform.

This Policy applies to all personal data processed by tq77 in connection with the operation of the Platform, regardless of the channel through which you interact with us — whether through our website, mobile browser, customer support, or any other touchpoint.

tq77 is an internationally operating online gaming and sports betting platform. The Platform is designed and optimised specifically for players in Bangladesh and offers a comprehensive range of services including cricket betting, live casino games, slots, and card games such as Rummy and Captain's Bounty.

For the purposes of data protection, tq77 acts as the data controller in respect of the personal information of registered players and website visitors. This means that tq77 determines the purposes for which, and the means by which, your personal data is processed.

tq77 may also engage third-party service providers — such as payment processors, identity verification providers, and game content suppliers — who process personal data on tq77's behalf. These third parties act as data processors and are contractually bound to process personal data only in accordance with tq77's instructions and in compliance with applicable data protection standards.

tq77 collects personal data across several categories. The specific data collected depends on the nature of your interaction with the Platform. The following table sets out the main categories of personal data we collect and the context in which each category is collected:

tq77 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes) beyond what is strictly necessary for KYC identity verification and responsible gaming compliance obligations.

tq77 collects personal data through the following channels and methods:

Direct Collection. The majority of personal data we hold about you is provided directly by you at the time of account registration, during KYC verification, when you make a deposit or withdrawal, when you contact our customer support team, or when you update your account profile or preferences. You choose what information to provide, but please note that certain data is mandatory for the creation and operation of a tq77 account.

Automated Technical Collection. When you visit the tq77 Platform, our servers and analytics tools automatically collect certain technical and usage data, including your IP address, device identifiers, browser information, and navigation behaviour. This data is collected through server logs, cookies, pixel tags, and similar tracking technologies. Please refer to Section 8 (Cookies & Tracking) for more details on our use of cookies and how you can manage your cookie preferences.

Third-Party Sources. In limited circumstances, tq77 may receive personal data about you from third-party sources, including:

• Identity verification providers who confirm the authenticity of identification documents submitted during KYC checks.
• Payment service providers who confirm transaction details and payment method ownership.
• Fraud detection and anti-money laundering screening services that flag accounts or transactions associated with known fraudulent activity.
• Affiliates and marketing partners through whose referral links you may have first accessed the Platform, where permitted by applicable law.

Any data received from third-party sources is handled in accordance with this Privacy Policy and is subject to the same data protection standards as data collected directly from you.

tq77 uses your personal data for the following purposes. We apply a strict purpose limitation principle — your data is only used for the purposes stated below and is not repurposed without your prior consent or a valid legal basis:

• Account Creation and Management: To register your tq77 account, verify your identity, maintain your account profile, and enable you to log in and access the full range of Platform services.
• Service Delivery: To provide access to sports betting markets, live casino games, slots, card games, and all other features of the Platform. To process your bets, calculate and credit winnings, and display your betting history and account balance.
• Payment Processing: To process your deposits and withdrawal requests through bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other supported payment methods. To verify ownership of payment methods used and to comply with anti-money laundering obligations.
• Identity Verification and KYC: To verify that you meet the minimum age requirement of 21 years, to confirm your identity in accordance with our KYC policy, and to comply with applicable anti-money laundering and counter-terrorism financing regulations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with your account. Support communications may be recorded and retained for quality assurance and training purposes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account sharing, bonus abuse, money laundering, and other prohibited conduct. To protect the security and integrity of the Platform and all user accounts.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to provide responsible gaming tools and interventions in accordance with our responsible gaming commitments.
• Legal Compliance: To comply with applicable laws and regulations, to respond to lawful requests from regulatory authorities and law enforcement agencies, and to exercise or defend legal claims.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to marketing communications. You may withdraw your marketing consent at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the Platform. Analytical data used for this purpose is aggregated and anonymised wherever possible.
• Personalisation: To personalise your Platform experience, including displaying game recommendations, targeted promotions, and content relevant to your location in Bangladesh and your gameplay preferences.

tq77 processes your personal data on the following legal bases:

Contractual Necessity. The majority of personal data processing carried out by tq77 is necessary for the performance of the contract between you and tq77 (constituted by the Terms & Conditions). This includes processing for account creation, identity verification, payment processing, bet placement and settlement, and customer support.

Legal Obligation. Certain processing activities are required in order for tq77 to comply with applicable legal obligations, including KYC identity verification, anti-money laundering screening, age verification, and the retention of transaction records for regulatory purposes.

Legitimate Interests. tq77 processes some personal data on the basis of its legitimate interests in operating a secure, fair, and commercially viable gaming platform. This includes fraud detection, security monitoring, responsible gaming oversight, and general analytics for platform improvement. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.

Consent. Where tq77 processes personal data on the basis of your consent — most notably for marketing communications and the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your preferences in your account settings or contact us at [email protected].

tq77 does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose:

Payment Service Providers. To process your deposits and withdrawals, tq77 shares necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These providers are independently regulated financial institutions and are subject to their own privacy policies and data protection obligations.

Identity Verification and KYC Providers. To conduct identity verification checks, tq77 shares your identity documents and personal details with contracted KYC verification service providers. These providers process your data solely to perform verification checks on tq77's behalf and are bound by strict data processing agreements.

Game Content Providers. tq77's Platform hosts games developed by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from a third-party provider, certain session data (such as your player ID, bet amounts, and game results) is shared with the provider for the purpose of game operation, dispute resolution, and regulatory compliance. Game providers do not receive your full personal profile or payment details.

Fraud Prevention and AML Services. tq77 uses third-party fraud detection and anti-money laundering screening services. Relevant account and transaction data may be shared with these services to identify and prevent prohibited conduct on the Platform.

Legal and Regulatory Authorities. tq77 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law, pursuant to a lawful court order, or where tq77 reasonably believes that disclosure is necessary to protect the rights, property, or safety of tq77, its players, or the public.

Business Transfers. In the event of a merger, acquisition, or sale of all or part of tq77's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

tq77 uses cookies and similar tracking technologies to enhance your experience on the Platform, to keep you logged in during your session, to remember your preferences, and to collect analytical data that helps us understand how players use and navigate the Platform.

Types of Cookies We Use.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, account authentication, security checks, and the operation of the gaming interface. Strictly necessary cookies cannot be disabled without preventing you from using the Platform.
• Functional Cookies: These cookies allow the Platform to remember choices you make — such as your preferred language, display settings, and responsible gaming preferences — and to provide enhanced, personalised functionality as a result.
• Analytical Cookies: tq77 uses analytical cookies to collect aggregated information about how players interact with the Platform, including which pages are most visited, how long sessions last, and where players encounter difficulties. This data is used to improve the Platform's performance and user experience.
• Marketing Cookies: With your consent, tq77 may use marketing cookies to track your interaction with promotional content and to deliver targeted offers that are relevant to your gameplay preferences and location. Marketing cookies are only deployed where you have provided explicit consent.

Managing Your Cookie Preferences. You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Most browsers allow you to refuse cookies or to delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of the Platform.

Device Fingerprinting. In addition to cookies, tq77 uses device fingerprinting technology to identify devices accessing the Platform. This helps us detect and prevent fraud, identify unauthorised access, and enforce our one-account-per-person policy. Device fingerprinting data is processed solely for security and compliance purposes.

tq77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply to the main categories of personal data we hold:

Upon the expiry of the applicable retention period, personal data is either securely deleted from tq77's systems or anonymised so that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Where tq77 is involved in legal proceedings or a regulatory investigation that relates to your personal data, we may retain the relevant data beyond the standard retention period until the matter is fully resolved.

tq77 respects your rights over your personal data. Subject to applicable law and certain exceptions described below, you have the following rights in relation to the personal data that tq77 holds about you:

• Right of Access: You have the right to request a copy of the personal data that tq77 holds about you, together with information about how it is being used. This is sometimes called a Subject Access Request (SAR). We will respond to your request within 30 days.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain information directly from your account settings, or contact us to request corrections to data you cannot update yourself.
• Right to Erasure: In certain circumstances, you have the right to request that tq77 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that erasure requests may be limited where we are required to retain data for legal or regulatory reasons.
• Right to Restriction of Processing: You have the right to request that tq77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on tq77's legitimate interests. You also have an absolute right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

tq77 will not charge a fee for processing data subject requests in ordinary circumstances. However, where a request is manifestly unfounded, excessive, or repetitive, tq77 reserves the right to charge a reasonable administrative fee or to decline to act on the request.

tq77 is an adult gaming platform strictly intended for individuals who are 21 years of age or older. tq77 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. The Platform's registration process includes mandatory age verification steps specifically designed to prevent minors from creating accounts.

As part of our KYC verification process, all players are required to submit government-issued identification documents confirming that they meet the minimum age requirement of 21 years. Accounts where the registered player is found to be under 21 years of age will be immediately suspended and permanently closed, and any funds held in such accounts will be dealt with in accordance with our Terms & Conditions and applicable law.

If tq77 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and you believe that your child may have created an account on the tq77 Platform, please contact us immediately at [email protected] with the subject line "Minor Account Report" so that we can investigate and take appropriate action.

tq77 operates on an international basis, and as a result, your personal data may be transferred to, and processed in, countries other than Bangladesh. In particular, data may be processed in the countries where tq77's servers, data centres, and contracted service providers are located.

Where personal data is transferred internationally, tq77 takes appropriate measures to ensure that such transfers are carried out in compliance with applicable data protection standards, and that an adequate level of protection is afforded to your personal data. These measures may include:

• Entering into data processing agreements with third-party service providers that incorporate standard contractual clauses providing appropriate safeguards for the protection of personal data.
• Transferring data only to countries or organisations that provide an adequate level of data protection as assessed by tq77.
• Applying additional technical and organisational safeguards — such as encryption and pseudonymisation — to data transferred internationally.

By using the tq77 Platform, you acknowledge and consent to the transfer of your personal data to other countries for the purposes described in this Privacy Policy. If you have questions about the safeguards applied to international data transfers, please contact us at [email protected].

tq77 takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure is reviewed and updated regularly to address emerging threats and to maintain alignment with industry best practices.

The key security measures applied by tq77 include:

• Encryption in Transit: All data transmitted between your device and tq77 servers is encrypted using 256-bit Transport Layer Security (TLS) protocols. This ensures that your personal and financial data cannot be intercepted during transmission.
• Encryption at Rest: Sensitive personal data stored on tq77's servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within tq77's internal systems is strictly limited to staff members who require access to perform their job functions. Access rights are granted on a least-privilege basis and are reviewed regularly. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: tq77 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised account access.
• Penetration Testing and Security Audits: tq77's Platform and infrastructure undergo regular security assessments, including independent penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated fraud detection systems monitor account activity and transactions in real time to identify unusual patterns that may indicate unauthorised access or fraudulent behaviour.
• Incident Response: tq77 maintains a data breach response plan that enables us to detect, contain, and respond to security incidents promptly. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable legal obligations.

While tq77 implements robust security measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure. We strongly advise you to use a strong, unique password for your tq77 account, to enable two-factor authentication, to keep your login credentials confidential, and to contact us immediately at [email protected] if you suspect that your account has been compromised.

The tq77 Platform may contain links to third-party websites, services, or content — such as game provider portals, payment processor platforms, or sports data feeds. These third-party links are provided for informational or functional purposes and do not constitute an endorsement by tq77 of the third party or its privacy practices.

tq77 has no control over the content, privacy policies, or data collection practices of third-party websites. Once you leave the tq77 Platform by following a third-party link, this Privacy Policy no longer applies to the processing of your personal data. We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

If you have concerns about how a third-party service provider processes your personal data in connection with the tq77 Platform — for example, a payment processor or identity verification provider — please contact us at [email protected] and we will direct you to the relevant information or contact point.

tq77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulation, improvements to Platform security, or other operational changes. The version number and effective date at the top of this document will be updated each time a new version is published.

Where changes to this Policy are material — for example, where we introduce a new purpose for processing your personal data or significantly change how we share your data with third parties — tq77 will notify registered players by email to the address on record and by a prominent notice displayed on the Platform. The notification will describe the nature of the changes and the date on which the revised Policy takes effect, which will be no less than 7 days after the notification is issued except where an earlier effective date is required by law.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting [email protected]. The most current version of this Privacy Policy is always available on this page. tq77 recommends that you bookmark this page and review it periodically to stay informed of any updates.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which tq77 processes your personal data, please do not hesitate to contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly, fairly, and transparently.

When contacting us regarding a data subject request, please include your registered username or mobile number so that our team can locate your account and process your request efficiently. For sensitive requests such as account closure or data erasure, we may need to verify your identity before acting on the request.

tq77 values the trust that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — place in us. We are committed to upholding the highest standards of data protection and privacy in everything we do.